Shipping & handling

SHIPPING FOR US ORDERS

All orders are shipped from our lab in Sacramento, California, from Monday to Thursday, 9am to 5pm Pacific Standard Time. We are closed on weekends and public holidays.

We offer free USPS Priority shipping on US orders over $75.

Other shipping options for domestic shipping are available at an extra cost, such as UPS 2nd day, next day and USPS Express. These shipping charges are non-refundable. 

INTERNATIONAL SHIPPING

We offer free shipping on international orders over $300.

If you are placing an order for international delivery, please read the next section.

IMPORT FEES, DUTIES & TAXES


All international shoppers are considered importers and orders for international shipment may be subject to import taxes, duties and fees imposed by the destination country. These charges vary and we cannot predict or prevent them. Customs policies differ from country to country so we recommend you contact the customs office in your area if you need more information.

If you are placing an order for delivery outside of the United States, please be prepared to pay these charges at the time of delivery. 

Please note that procedures for clearing customs in some countries may delay packages for up to 4 weeks and we are unable to prevent this or speed up the process if it occurs. We apologize for any inconvenience.

RETURNS 

We will replace any product that has arrived to you damaged, broken or spilled. This applies only to products purchased through our website, www.alkaitis.com.

Please contact us at office@alkaitis.com

HANDLING

All our products are made in small batches in our lab to keep them fresh. This means we have a 1- 4 day turnaround on our orders. From the day you place your order it will take us between 1-4 days to ship it. If you place an order on Friday we will process that order the next working day.